Refunds and Returns



Faulty Products

Our Products may come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to have the Products repaired or replaced if the Products are damaged or fail to be of acceptable quality.

If You think that there is a fault with the Products You have received, please let us know straight away by contacting our Customer Care Team at Please include as many details as possible about the order and the problem with the Products.

In all other circumstances other than those imposed under Australian Consumer Law, Say It With Polish is not obliged to refund You for unwanted or unused Products.

Returning Faulty Products

This section applies to the return of any faulty Products.

You are responsible for the costs of returning Products to us. Any Products returned are Your responsibility until they reach our warehouse. Please ensure You package Your return to prevent any damage to the Products or packaging. We are not responsible for any Products that are returned to us in error.

We recommend You use a postal service that insures You for the value of the Products You are returning. Please send Your returned Products to:

Suite 308
50 Holt Street, Surry Hills NSW 2010